General Transportation Agreement Terms and Conditions


Ambulance USA LLC (“AUSA“), is a Patient Transportation Managed Organization. AUSA is involved in identifying, organizing, and coordinating medical ground transportation as per the requirements and stipulations of the respective Customer.

The Customer acknowledges that AUSA is in the business of identifying, coordinating, and hiring the most appropriate possible ambulance to the best of its knowledge, research, and internal vetting process of its global network as per the Customer’s specifications.

All prices reflect a 4% discount for Wire or ACH. If paying by other methods such as credit card or debit card, a 4% fee will apply.

Availability of Solutions Provided

All solutions are provided on a global basis as per the availability at the time of booking. The locations, type of transport, service, and ambulance are according to the stipulations and the information specifically requested by the Customer at the time of quote (the “Trip“). In the event of any change to the Trip, additional charges may apply. AUSA does its best to keep the same items as quoted, but we cannot commit to the original terms unless the quote was approved on the same business day.

Each independent contractor may set additional fees for wait time. AUSA has no control over wait time fees. If wait time fees cannot be prevented, the Customer understands they are responsible for those additional charges, if any. AUSA will give its best efforts to notify the Customer within three business days after AUSA has received notice.

Customer understands that any quotations provided before the Trip are estimates and may not reflect the final cost, any additional charges assessed are the responsibility of the Customer, and must be paid by the Customer. The additional fees, if any, will be added to the Trip’s final invoice.

Limits and Release of Liability

By scheduling a Trip, you understand that AUSA subcontracts with transportation carriers. Therefore, we are not responsible for their actions. AUSA has no control and no direction over how the Trip or medical and transportation services are executed. The transportation network of service companies are independent contractors and are not agents or employees of AUSA. Neither AUSA, nor any of its officers, directors, employees, representatives, parents, subsidiaries, affiliates, agents, or other covered parties are liable for any acts, errors, omissions, representations, warranties, breaches, or negligence under this agreement.

AUSA is not responsible for any personal injury, death, property damage, bodily injury, expenses, delays, economic damage, losses, or claims resulting from the same. The Customer understands that AUSA is not responsible for any deficiency in service or delays. AUSA does not warrant any of the services. You acknowledge that AUSA holds no obligation or liability for any delays.

Any special requirements or special conditions have to be specified in this agreement. The Customer agrees to indemnify and hold harmless AUSA, its affiliates, officers, employees, and representatives from and against any losses, costs, damages, and expenses arising out of joint efforts through the term of this agreement unless it is determined to be the result of the negligence of AUSA.

Applicable Law

Before initiating any legal action or dispute against AUSA, the Customer agrees to contact AUSA and allow AUSA an opportunity to resolve any such legal action or dispute. Should AUSA take steps to resolve such dispute or action, the Customer agrees to engage in good faith efforts towards a resolution. This Agreement must be governed in all its aspects by the laws of the State of Texas, USA, with the venue for any disputes being held in Fort Bend County, Texas, USA.

The parties hereby agree that any unresolved disputes concerning this Agreement or the services provided by AUSA must be mediated first in Fort Bend, Texas, USA. Any unresolved disputes must be submitted to binding arbitration in Fort Bend, Texas USA, following the commercial rules of the American Arbitration Association, with the parties equally sharing the cost of any mediator or arbitrator. Each party shall pay its own costs and attorneys’ fees, if any.

Accept, Agree & Schedule a Transport

Upon scheduling a Transport, you are activating the Trip and accepting these Agreement Terms and Conditions. You agree to pay the full price quoted per each Trip plus any additional charges reflected on the final invoice.

In the event the Customer cancels a reserved or dispatched trip, the Customer is responsible for the expenses incurred up to that point with a surcharge of 10% or $175, whichever is higher. Failure to provide oral & written notice of cancellation will result in NO REFUND. Furthermore, you authorize AUSA to charge your credit card or bank draft for the full price stated on each Trip. You agree not to dispute those charges with AUSA nor with your financial institutions. Additionally, you acknowledge that AUSA holds no obligation or liability for any delays. Any special requirement or special medical condition has to be specified before each quote and acknowledged in writing before each Trip. Failure to do so will release AUSA from any liability.

The prices on this Agreement have been negotiated and discounted as long as your account is in good standing. If the invoice becomes over sixty (60) days past due, AUSA reserves the right to bill this Agreement at the usual and customary rate per Trip of $1,900 base rate plus $35 per mile and, any attorney fees, collection fees, and interest to the maximum permissible set by law.